Shipping policy

Processing

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Shipping rates

  • Standard shipping: $4.95, or free on orders over $50.
  • Priority shipping: $10.

Shipping costs are shown at checkout before you pay.

Delivery times

  • Standard shipping: 7–14 business days from dispatch.
  • Priority shipping: 4–10 business days from dispatch.

Total time from order to delivery, including processing, is usually 8–15 business days. Delays can occasionally happen because of customs, carrier backlogs, weather or holidays.

Where orders ship from

Most orders ship from our supplier partners, mainly in China. Some products ship from warehouses in the United States or Europe, depending on stock. Orders with more than one item may ship separately and arrive on different dates.

Tracking

You will receive a tracking number by email within 24–72 hours of dispatch. Carrier updates can take up to 5 business days to appear. You can follow your parcel on our Track Order page.

Customs, duties and taxes

For international orders, any customs duties, import taxes or fees charged by your local authorities are the customer's responsibility. These charges are not included in the product price or shipping cost.

Lost or delayed parcels

If your order has not arrived within 15 business days of dispatch, please contact us at Support@symphony-band.store. We will investigate with the carrier, and if a parcel is confirmed lost we will send a replacement or issue a full refund.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. If a parcel is returned because of an incorrect address, it can be reshipped at the customer's expense.

Order changes and cancellations

You can change or cancel your order within 12 hours of purchase by emailing Support@symphony-band.store. After that, orders enter fulfilment and can no longer be changed. Once an order has shipped, our Refund Policy applies.

Contact

Questions about shipping? Email Support@symphony-band.store. We aim to reply within 24 hours.