Refund policy
We want you to be happy with your Symphony Band. If something isn't right, here is how returns and refunds work.
Return window
You can request a return within 14 days of receiving your order.
Conditions
- Items must be unused, in the same condition you received them, and in their original packaging.
- Proof of purchase (your order number or receipt) is required.
- Items sent back without an approved return request will not be accepted.
How to start a return
Email Support@symphony-band.store with your order number and the reason for the return. If your return is approved, we will send you the return address, a return shipping label and instructions.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away at Support@symphony-band.store with your order number and a photo, so we can review it and make it right.
Non-returnable items
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get a different colour or pack is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unused, in its original packaging, with proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take some extra time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at Support@symphony-band.store.